Click to view this email in a browser
News and advice
October 2009
In Context - William Mills Newsletter
WMA-Web-Site_Icon.jpgWMA-Twitter-Icon.jpgWMA-SlideShare-Icon.jpgWMA-RSS-Icon.jpg
WMA-Facebook-Icon.jpg
WMA-LinkedIn Icon.jpgWMA-wordpress-icon.jpg  


IN THIS ISSUE:

Is Your Agency Making the Grade?
Improving Your Scores on the Web
FinTech 100 Web Site Research Project


Is Your Agency Making the Grade?

Scott Mills, President, William Mills Agency

This issue reflects on some of the experiences and processes we
learned in school, such as, being graded on work, report cards and peer pressure. Jerry Goldstein’s piece comparing FinTech 100 company Web sites includes information I’ve never seen anywhere else. How does your Web site compare?Is-you-agency-making-the-grade-small.jpg

I believe it is important to occasionally share company news with you, so here is our report card:

 
Health of our business:  It's been a tough two years for the public relations industry, yet we remain the leading financial PR firm.  Not only that, we are now the sixth-largest public relations firm in Atlanta (up from #8 last year) according to Atlanta Bu
siness Chronicle
 
Also, we continue to engage in new and exciting client relationships.  In the past six months, the agency has added 12 new clients including Cardlytics, IMN, Geezeo and Conexxus
 
Finally, WMA is a well-managed, profitable, family-owned business with no debt.
 
Strength of our employees:  Nearly one-third of WMA employees have advanced college degrees or are accredited by the Public Relations Society of America (PRSA).

The average tenure of agency employees is more than eight years (median is more than six years). 
 
Growth in new service areas:  The agency expanded in three service areas over the past year: 1) crisis communications, 2) outsourced marketing and 3) new media services.
 
Continuous service improvements:  Public relations is a dynamic business that requires constant improvement of our processes.  For example, the agency recently began providing keyword analysis as part of its core service offering, in light of PR's growing impact on organic search engine optimization (SEO). 
 
Thought leadership:  "Bankers as Buyers," "Twitter in Banking," the FinTech Marketing blog –- perhaps you have seen or read one of these.  WMA is committed to remaining the authority on marketing and selling to the financial community. We also provide a regular column for the Credit Union Executives Society (CUES).

Partnerships: The agency continues to align itself with companies that can help our clients in meaningful ways.  A few include: 1) American Banker and Financial Insights on FinTech 100, a Worldwide ranking of top vendors to the financial industry; 2) The Innisbrook Group, a peer-to-peer network with affiliates in Miami, NYC, Los Angeles and more; and 3) Hotwire Public Relations’ Financial Services Practice in London.
 
Every year, clients have to make tough decisions about where they are going to allocate their marketing dollars.  We are proud of the number of great companies who not only choose to work with WMA, but see great value in the services we provide. 
 
Contact me directly if I can ever be of any assistance.

Scott Mills
scott@williammills.com

  APPEARING MONTHLY ON

cuescorplogo.jpg

PR Insights

"Current Events = Media Coverage Opportunities"

By Scott Mills

Read the Article


WMA FEATURED ON

ATMmarketploace logo.jpg

 "Twitter and the Social Media Craze? Where do Banks Fit In?

Read the Article


WMA IS NOW ON

Facebook logo.jpg

Become a Fan Today

mortgage-bankers-association-logo.jpg

2009 MBA ANNUAL

24 Agency Clients

7 WMA Associates

  6 client speaking opportunities

1 Mortgage Technology
Award Winner

$$$ thousands in
media coverage

Who's representing you in Atlanta next year?

INDUSTRY EVENTS

WMA will be supporting clients at these upcoming industry events:

bai-logo.jpg

BAI Retail Delivery
November 2-5
Boston


Improving Your Scores on the Web

More and more, WMA clients are gaining interest in how all of their integated marketing activities impact search engine rankings.  To provide some clarity, WMA recenlty published a three part serices on our FinTech Marketing blog.

1. "Keywords are Key to Being Found on the Web"— this post discuss the importance of keywords and how proper keyword optimization can increase the likelihood of your company being found on the Web.  Read the entire post at fintechmarketing.com.

2. "Understanding PR's Impact on SEO"— this post illustrates the SEO impact of public relations through an analysis of the key phrase "remote deposit capture."  More than 50% of the top 25 results for this term are the result of PR activities.  Read the entire post at fintechmarketing.com.

3. "'New World' Press Release Distribution"— this post discusses new methods for distributing public relations content across that Web that will increase an organization's Total Online Presence™ (TOP™) and lead more of your audience to your Web site.  Read the entire post at fintechmarketing.com.



How FinTech 100 Companies Use Web Sites to Market Complex Technology Products

Marketing’s job is to create awareness, knowledge and interest within prospective buyers, in essence, “softening the beaches” prior to the sales reps coming ashore. For companies selling complex, financial technology products, your company’s Web site plays a critical role in this process. Your company invests precious dollars in its public relations and advertising programs to create initial awareness and credibility. Then what?

After reading an article or seeing an ad, most prospects visit your Web site. Your Web site represents a make or break decision point, where buyers either allow you to educate them and build a preference for your company’s products and services, or leave to visit a more alluring site. What do your prospects see when they come to your Web site? How well do you measure up against the competition?

Once again, we looked at the members of the 2008 FinTech 100 to build a benchmark of standard Web capabilities in use within the financial services market. We visited the U.S.-based companies and examined their Web sites against a list of critical elements essential for engaging prospects and educating them on your company’s capabilities. We reviewed each Web site for the following:
  • Flash®
  • Video
  • Interactive Demos
  • Ability to download product fact sheets, brochures and whitepapers
  • Electronic newsletters
  • Webcasts and Podcasts
  • Blogs
We categorized each of these elements in their support of two main criteria:  engaging your visitors and educating them.

Engage Your Visitors

Expanded network bandwidth opens the door to more creative content on the Web. Today’s buyers want to be engaged by their providers. In the initial “shopping” stage of an evaluation, potential buyers want to understand what you do and how you are different from competitive offerings and they expect to get this information quickly. Using Flash and video to complement your text has become a mainstream element within FinTech companies’ Web sites.
  • 62% of FinTech 100 companies use Flash – Flash is not a replacement for text, but used to enhance and emphasize critical messages. We found FinTech companies using Flash in specific areas of their sites to visually attract and guide visitors (they do not use as initial entry points to the homepage).
  • 45% of FinTech 100 companies use videos – FinTech companies showcase videos with executives articulating strategic concepts and clients offering endorsements and case studies.
  • 18% of FinTech 100 companies use interactive demos – many FinTech companies use interactive demos to simplify and communicate the advantages of their technology, product or service approaches.

The purpose of dynamic, creative content:  get the visitor to your site interested and engaged enough to want to learn more about your company and its products and services.

Convert Visitors to Prospects

Many Web sites stop short of executing on the marketing process by not providing sufficient information to educate prospects. Does your Web site make it easy for visitors to become educated buyers? Does your site help move potential buyers down the sales funnel by giving them sufficient content and building their interest in exploring further?

  • 87% of FinTech 100 companies enable visitors to download product brochures, spec sheets or whitepapers.  Chordiant Software provides a good example. Many of the FinTech companies require visitors to register in order to download, an effective way of capturing contact information for future follow-up.
  • 24% of FinTech 100 companies publish e-newsletters and enable visitors to sign-up on their sites.  Not all prospects have the same time horizons for product evaluations; providing on-going communications to interested visitors ensures you keep your company’s name in front of the prospect until they are ready for a buying decision.
  • 23% of FinTech 100 companies use Webcasts or podcasts, oftentimes featuring industry analysts or clients to complement standard product literature.

We found slower adoption of new media options tied into the corporate Web site, with only five companies having a blog tied to the corporate site. SAS and Computer Associates do a good job of using blogs to provide on-going commentary related to product offerings. We did not check, however, to see if independent blog sites were available for the FinTech companies.

Final Thoughts and Recommendations

  • Move product details, specifications and client success stories to downloadable PDFs, freeing your Web pages for critical benefit messages.
  • Add Flash, video and interactive demos to engage visitors and drive them to learn more.
  • Build a central resource page or library of materials that educate prospects and create a preference for your brand – case study videos, product brochures, fact sheets and whitepapers and supplement with Webcasts and podcasts.
  • Continually update your Web content by using e-newsletters, Webcasts and whitepapers to encourage repeat visits and to keep your name in front of buyers with long-term decision horizons.



If you no longer wish to receive these emails, please reply to this message with "Unsubscribe" in the subject line or simply click on the following link: Unsubscribe


Click here to forward this email to a friend

William Mills Agency
300 West Wieuca Rd.
Bldg One, Suite 300
Altanta, Georgia 30342
US